If an item sells out, we remove the ability to purchase the item, in the case that an item is out of stock and you are still able to purchase the item online. Please note that some orders using 1st Class USPS mail will not have tracking numbers, but all first class package orders do include tracking #'s.
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If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. We use the following carriers to deliver our orders: We do this to have your orders ready to go as soon as possible. We are open 7 days a week, so we are processing orders even when the shipping companies are not shipping. We try and ship all orders within 24 - 48 hours Monday - Friday. Please give us a call for more info before purchasing if you have a question about shipping. This offer does not apply to most Surfboards and Paddleboards, Skateboards and a few other items.
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Shipping Policy FREE Standard Shipping on most regular priced items over $25 in the Continental USA. You will not be subject to a restocking fee in this case, but you still will have to pay return shipping. If your clothing item is in like new condition, you may exchange your clothing item for a different size or color. We also do not refund the original shipping and handling that you paid on the order. If you send back clothing that is covered in pet hair, smells like smoke or is not in the condition it was sold, expect to pay a restocking fee. Items maybe subject to a 10% or MORE restocking fee, this will be deducted from your refund. Merchandise that has been worn, used, ridden or altered will not be accepted for return or exchange. These include videos, skateboards that have been ridden, ect. Some items cannot be returned if they are opened. Surfboards and paddle boards cannot be returned. You can return a item purchased online in person at our store located at the above address.
Include in your package a note stating the reason for your return and your order number.
Buyer is responsible for cost of shipping items back to Surf World.Ģ. Your must return the item within 30 days of your purchase.
Your item must be in its original unused condition to be returned, unless there is a manufacturers defect. If we don't answer, leave a message we will reply via email. The Chat button on the bottom right side of the website is the best way to contact us online.
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